CUSTOMER INFORMATION
we want your visit with us to be a pleasant one and would ask you to familiarise yourself with our customer information
All treatment times include a consultation period with your therapist or practitioner.
You will be advised of available treatments and your suitability will be assessed. You can discuss your expectations and goals and you will have the opportunity to address any questions or queries that you may have. You will be advised of any pre-treatment or post treatment care relating to your treatment.
As part of our integral service we provide a range of refreshments for our clients including coffee, tea, mineral water and herbal tea.
We have tried to design the salon for your relaxation and comfort therefore out of consideration for other clients please try to arrange a babysitter for your children and we must insist on mobile phones being switched off.
Please be kind to us and other clients and give 48 hours to cancel or change an appointment or you will be charged 50% of your appointment cost for time reserved.
New clients making appointments, group bookings, and any appointments requiring a time slot of over three hours will require a security deposit of 50% of the cost of the treatments booked. If the appointment is concelled outside of our 48 hr policy, this is non refundable.
All courses must be paid for on commencement and are valid for 12 months. Money is non-refundable.
Methods of payment include gift voucher, cheque, cash, debit or credit card.
The mamagement are unable to accept responsible for any personal items that are lost or damaged on the premises.
Ample parking is provided at the rear and entrance to the salon.
We constantly run special offers and promotions in the salon please ask your therapist about these offers. Discounts are also available on course bookings.
Gift vouchers are ideal for any occasion and can be personalised and sent out on your behalf. They are valid for six months.
WPR is committed in giving you the very best service on all treatments and services given. WPR is committed to our client's satisfaction 100%. We strive to maintain and provide you with the highest standard of service.
We are here to help - please do not hesitate to ask if you have any questions.
Treatment policies
facials
Some facial treatments incorporate the use of steam, for extra hydration and deeper cleansing. A course of treatments could be recommended by your therapist to maximise results, these will be undertaken directly before or after heat treatments ie: waxing, sunbed, sauna & steam. It is also advisable to avoid heavy make-up or foundations for 3 to 4 hours after treatment. A patch test is recommended for all products for clients that are prone to allergic reaction or suffer from severe eczema, dermatitis or psoriasis (for all treatments).
Nora Bode and CACI Facials require regular maintenance to prolong the effects of your course. The time span between each treatment varies according to the individual client and treatment. Your therapist will advise you accordingly.
eyecare
A patch test is recommended for all products for clients that are prone to allergic reaction or suffer with severe eczema, dermatitis or psoriasis (for all treatments).In the case of thinting a patch test must be carried out 24 hours prior to treatment.
hair removal
Hair removal should not be undertaken directly before or after heat treatments ie: sunbed, sauna, steam or hot baths for 24 hours. The use of body lotions, make-up and tight clothing should be avoided for 24 hours.
Body Treatment
After all body treatments it is advisable to avoid showering for a minimum 3 to 4 hours. This will ensure that you get maximum benefit from the products used. Body treatments should not be undertaken directly before or after heat treatments ie: waxing, sunbed, sauna and steam for 24 hours. If you suffer with very sensitive skin, eczema, dermatitis, psoriasis, ask the advise of your therapist before booking a body treatment.
Feet - All pedicures are not recommended if you have evidence of athlete's foot or verrucas. Please ensure that you bring a pair of flip-flops with you on the day. Overlays on toe nails includes a pedicure.
Tans - Avoide applying moisturisers, deodarants, perfume and make-up to the skin on the day of tanning. Shaving and waxing should be done 24 hours prior to tanning. Do not tint eyebrows or eyelashes within 12 hours of the treatment. Avoid wearing soft contact lenses during your tanning sessions. Wear loose dark clothing on the day of your tan. Strenuous exercise should be avoided after the as sweating can inhibit its development. Your tan should be left for a minimum of 4 hours to achieve maxium results.